:root{--bg: #ffffff;--bg-card: #f9fafb;--bg-hover: #f3f4f6;--border: #e5e7eb;--border-light: #f3f4f6;--text: #1a1a1a;--text-dim: #6b7280;--text-faint: #9ca3af;--primary: #2563eb;--primary-light: #dbeafe;--success: #059669;--success-light: #d1fae5;--warning: #d97706;--warning-light: #fef3c7;--danger: #dc2626;--danger-light: #fee2e2;--radius: 8px;--radius-lg: 12px;--shadow: 0 1px 3px rgba(0, 0, 0, .06);--shadow-md: 0 4px 12px rgba(0, 0, 0, .08);--sidebar-w: 220px}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Inter,system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--text);font-size:18px;line-height:1.5;-webkit-font-smoothing:antialiased}.app-layout{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-w);background:var(--bg-card);border-right:1px solid var(--border);padding:24px 0;position:fixed;top:0;left:0;bottom:0;overflow-y:auto}.sidebar-logo{padding:0 20px 24px;font-size:20px;font-weight:700;color:var(--text);border-bottom:1px solid var(--border);margin-bottom:12px}.sidebar-nav{list-style:none}.sidebar-nav a{display:block;padding:10px 20px;color:var(--text-dim);text-decoration:none;font-size:15px;font-weight:500;transition:background .15s,color .15s}.sidebar-nav a:hover{background:var(--bg-hover);color:var(--text)}.sidebar-nav a.active{color:var(--primary);background:var(--primary-light)}.sidebar-section{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:1px;color:var(--text-faint);padding:20px 20px 6px}.main-content{margin-left:var(--sidebar-w);flex:1;padding:32px 40px;max-width:1100px}.page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:28px}.page-header h1{font-size:24px;font-weight:700}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin-bottom:32px}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px}.stat-card.highlight{border-color:var(--primary);background:var(--primary-light)}.stat-label{font-size:13px;color:var(--text-dim);margin-bottom:4px}.stat-value{font-size:28px;font-weight:700}.stat-card.highlight .stat-value{color:var(--primary)}.stat-sub{font-size:12px;color:var(--text-dim);margin-top:4px}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden;margin-bottom:24px}.card-header{padding:16px 20px;border-bottom:1px solid var(--border);font-weight:600;font-size:15px;display:flex;justify-content:space-between;align-items:center}.card-body{padding:20px}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:15px}th{text-align:left;padding:10px 16px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-dim);border-bottom:1px solid var(--border)}td{padding:12px 16px;border-bottom:1px solid var(--border-light)}tr:hover td{background:var(--bg-hover)}.call-item{padding:12px 20px;border-bottom:1px solid var(--border-light);cursor:pointer;transition:background .1s}.call-item:hover,.call-item.selected{background:var(--bg-hover)}.call-row{display:flex;justify-content:space-between;align-items:center}.call-left{display:flex;align-items:center;gap:12px}.call-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.call-phone{font-weight:500}.call-meta{font-size:13px;color:var(--text-dim)}.call-cost{font-weight:600;color:var(--primary);text-align:right}.call-reason{font-size:13px;color:var(--text-dim)}.call-detail{margin-top:16px;padding-top:16px;border-top:1px solid var(--border)}.call-detail-label{font-size:12px;color:var(--text-dim);margin-bottom:4px}.call-detail-section{margin-bottom:12px}.call-transcript{background:var(--bg);padding:12px;border-radius:6px;font-size:13px;font-family:SF Mono,Menlo,monospace;white-space:pre-wrap;max-height:200px;overflow:auto;border:1px solid var(--border)}label{display:block;font-weight:600;margin-bottom:6px;font-size:15px}input[type=text],input[type=tel],input[type=email],select,textarea{width:100%;padding:10px 14px;font-size:16px;border:1px solid var(--border);border-radius:var(--radius);background:var(--bg);color:var(--text);font-family:inherit;outline:none;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-light)}textarea{resize:vertical}.field{margin-bottom:20px}.field-hint{font-size:14px;color:var(--text-dim);margin-top:4px}.btn{display:inline-flex;align-items:center;gap:6px;padding:10px 20px;font-size:15px;font-weight:600;border:none;border-radius:var(--radius);cursor:pointer;font-family:inherit;transition:background .15s}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:#1d4ed8}.btn-primary:disabled{background:var(--text-faint);cursor:not-allowed}.btn-secondary{background:var(--bg-card);color:var(--text);border:1px solid var(--border)}.btn-secondary:hover{background:var(--bg-hover)}.btn-danger{background:var(--danger);color:#fff}.btn-danger:hover{background:#b91c1c}.btn-sm{padding:6px 12px;font-size:13px}.btn-full{width:100%;justify-content:center}.badge{display:inline-block;padding:2px 8px;font-size:12px;font-weight:600;border-radius:4px}.badge-success{background:var(--success-light);color:var(--success)}.badge-warning{background:var(--warning-light);color:var(--warning)}.badge-danger{background:var(--danger-light);color:var(--danger)}.badge-neutral{background:var(--bg-hover);color:var(--text-dim)}.alert{padding:14px 16px;border-radius:var(--radius);margin-bottom:20px;font-size:15px}.alert-error{background:var(--danger-light);border:1px solid #fecaca;color:var(--danger)}.alert-success{background:var(--success-light);border:1px solid #a7f3d0;color:var(--success)}.bar-chart{display:flex;align-items:flex-end;gap:4px;height:120px}.bar-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px}.bar{width:100%;background:var(--primary);border-radius:2px;min-height:0}.bar-label{font-size:10px;color:var(--text-dim)}.toggle-row{display:flex;align-items:center;gap:8px;cursor:pointer;margin-bottom:20px}.toggle-row input[type=checkbox]{width:20px;height:20px}audio{width:100%;height:36px}.loading{padding:60px 20px;text-align:center;color:var(--text-dim);font-size:16px}.empty{padding:60px 20px;text-align:center;color:var(--text-dim)}.empty-title{font-size:18px;font-weight:600;color:var(--text);margin-bottom:8px}.scroll-list{max-height:500px;overflow-y:auto}@media (max-width: 768px){.sidebar{display:none}.main-content{margin-left:0;padding:20px 16px}.stat-grid{grid-template-columns:repeat(2,1fr)}}